Responsible Gaming at crikxs — Play Safe, Play Smart
crikxs is committed to providing a safe, fair, and responsible gambling environment for every player across Bangladesh. Our comprehensive responsible gaming programme gives you the tools and knowledge to stay in control of your play at all times.
Responsible Gaming Is at the Heart of crikxs
At crikxs, we believe that gambling should always be an enjoyable, voluntary form of entertainment — not a source of financial stress, anxiety, or harm. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to every player seriously. Our responsible gaming programme is built on six core principles: prevention, awareness, player empowerment, early intervention, support access, and continuous improvement.
We have invested in a comprehensive suite of player protection tools that give you direct control over how, when, and how much you gamble on crikxs. Whether you want to set a weekly deposit cap of ৳2,000, take a 48-hour cooling-off period during the BPL season, or permanently exclude yourself from the platform, all of these options are available to you immediately — without delay, without barriers, and without judgment.
crikxs also trains its customer support team to recognise early signs of gambling-related harm and to respond with sensitivity and practical guidance. If our team ever has reason to believe that a player may be experiencing difficulties, they are empowered to initiate a responsible gaming conversation and, where appropriate, apply protective measures to the player's account.
Our Responsible Gaming Promise
crikxs will never encourage a player to chase losses, increase bet sizes beyond their comfort level, or continue playing when they have indicated a wish to stop. We treat every player as an individual and we are always on your side.
Fair & Transparent Play
All games on crikxs use certified Random Number Generator (RNG) technology. Game outcomes are provably fair and independently audited. Return-to-player (RTP) percentages are disclosed for every slot and table game, so you always know the house edge before you play.
Customisable Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka directly from your crikxs account settings. Limits take effect immediately when reduced and help prevent overspending during high-stakes matches like BPL or T20 World Cup fixtures.
Session Time Reminders
Enable session time reminders so that crikxs alerts you after a set period of continuous play — for example, every 60 minutes. Regular breaks help you stay in control and ensure that gambling remains a leisure activity, not a compulsion.
Self-Exclusion Programme
Our self-exclusion tool allows you to close your crikxs account and block access for a chosen period — from 6 months up to a permanent ban. During exclusion, all marketing communications are also suspended and your account cannot be reopened early.
Strict 18+ Age Verification
crikxs enforces a mandatory 18+ age restriction. Every new account goes through a KYC (Know Your Customer) identity check before deposits and withdrawals are enabled. We do not knowingly permit any player under the age of 18 to access real-money gambling on our platform.
24/7 Dedicated Support
Our player support team is available around the clock — 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). Whether you have a concern about your gambling habits or simply need help activating a protective tool, our team is ready to assist without judgment.
18+ Only — No Exceptions
Gambling is strictly for adults aged 18 years and above. crikxs enforces this requirement without exception. We apply a multi-layer age verification process to every new account created on our platform, and we carry out enhanced document checks before any withdrawal is processed for the first time.
How We Verify Your Age
When you register on crikxs, you are required to declare that you are 18 or over. Before your first withdrawal — and in some cases before your first deposit beyond a small initial threshold — you will be asked to complete our KYC process by submitting one of the following government-issued documents:
- Bangladesh National Identity Card (NID)
- Valid Bangladesh passport
- Bangladesh driving licence
Documents are reviewed by our verification team and, where necessary, cross-referenced with third-party identity verification services. If we are unable to confirm that you are aged 18 or above, your account will be suspended pending further verification, and any outstanding funds will be returned to the payment method used for the original deposit.
Protecting Minors
If you share a device or internet connection with a person under the age of 18, we strongly recommend that you log out of your crikxs account after every session and enable the device password protection on your browser or application. You may also wish to install a reputable parental control tool to prevent younger family members from accessing gambling content.
Age Verification at crikxs
Every player must be 18 or older. Our KYC process checks your identity before enabling full account functionality. This is non-negotiable and applies equally to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city in Bangladesh.
Parental Controls
Consider installing third-party parental control software on shared devices to block access to gambling websites. Tools such as Net Nanny, Qustodio, and router-level content filters can help ensure that younger household members cannot access online gambling content.
Deposit Limits — Stay Within Your Budget
One of the most effective tools for maintaining control over your gambling spend is a deposit limit. crikxs allows every player to set a firm cap on the total amount they can deposit into their account over a chosen time period. Deposit limits are denominated in Bangladeshi Taka (৳) and can be configured to one or more of the following time frames:
- Daily deposit limit — restricts the total amount you can deposit within any single 24-hour period.
- Weekly deposit limit — restricts the total amount you can deposit in any rolling 7-day window, from Monday to Sunday.
- Monthly deposit limit — restricts the total amount you can deposit in any calendar month.
How Limits Work
When you attempt to make a deposit that would exceed your active limit, the transaction will be declined and you will receive a clear notification explaining the reason. Any bKash, Nagad, Rocket, or Upay transaction that triggers a limit breach is automatically rejected before funds leave your mobile wallet, ensuring that you are never charged for a declined deposit.
Reducing vs. Increasing Limits
Reducing a deposit limit takes effect immediately. If you lower your weekly limit from ৳10,000 to ৳5,000, the new cap applies to all deposits made from that moment onwards — you cannot circumvent the new limit by making a deposit immediately before it activates.
Increasing a deposit limit, however, is subject to a mandatory cooling-off period of 7 days. This delay is deliberately built in to prevent impulsive decisions made during a losing run or heightened emotional state. When you request an increase, you will be shown the date on which the new higher limit will take effect, giving you time to reconsider.
How to Set a Deposit Limit
Log in to your crikxs account → navigate to Account Settings → select Responsible Gaming → choose Deposit Limits → enter your preferred limit in ৳ and select the time period. The limit will activate immediately upon confirmation.
Example Limits
Daily: ৳500 · Weekly: ৳2,500 · Monthly: ৳8,000. These are illustrative examples only — you should set limits based on your own financial circumstances, not on what others play with.
Time-Out Features — Step Away When You Need To
Sometimes the most responsible thing you can do is take a short break from gambling. crikxs offers a flexible time-out feature that allows you to temporarily suspend your account for a pre-defined period without permanently closing it. Unlike self-exclusion, a time-out is designed for players who want a short cooling-off window rather than a long-term or permanent break.
Available Time-Out Periods
You can activate a time-out for any of the following durations:
- 24 hours
- 48 hours
- 7 days
- 30 days
During a time-out, your crikxs account is locked and you cannot log in, make deposits, place bets, or claim bonuses. Your account balance is preserved and will be accessible again once the time-out period expires. Marketing communications are also paused for the duration of the time-out.
Session Time Reminders
In addition to full account time-outs, crikxs offers in-session reminders. You can configure your account to display an on-screen alert after a set number of minutes of continuous play — for example, after 30 minutes, 60 minutes, or 90 minutes. These reminders prompt you to take a break, review your session activity, and make a conscious decision about whether to continue playing.
Reality Check Notifications
crikxs can also display a reality check notification at regular intervals during your session. A reality check shows you how long you have been playing and your net win or loss for the session. This simple but powerful feature helps counteract the immersive nature of online casino games and keeps you grounded in the reality of your current spending.
24-Hour Break
Quick overnight cool-down when you feel your session has run too long.
7-Day Pause
A full week away — ideal after a heavy BPL betting weekend.
30-Day Rest
A full calendar month away from the platform to reset habits.
Session Alerts
On-screen reminders every 30, 60, or 90 minutes of continuous play.
Self-Exclusion — A Serious Tool for Serious Situations
Self-exclusion is the strongest player protection tool available on crikxs. It is designed for players who feel that their gambling has become a problem and who need to take a definitive step back from the platform for an extended period. crikxs treats every self-exclusion request with the highest level of priority and seriousness.
Self-Exclusion Periods
You may request self-exclusion for any of the following minimum periods:
- 6 months — the minimum self-exclusion period at crikxs.
- 1 year
- 3 years
- 5 years
- Permanent exclusion — an irrevocable, lifelong ban from the crikxs platform.
What Happens During Self-Exclusion
Once your self-exclusion is activated, the following measures are applied to your account without delay:
- Your account is locked and you cannot log in for any reason during the exclusion period.
- All pending bonus offers and promotional communications are cancelled and will not be restarted.
- Any remaining balance in your account will be returned to the payment method associated with your account — bKash, Nagad, Rocket, Upay, or bank account — within 5 business days.
- Your account cannot be reopened before the end of the chosen exclusion period under any circumstances, regardless of requests made by you or on your behalf.
Requesting Self-Exclusion
You can request self-exclusion in three ways: directly through your crikxs account settings (Account → Responsible Gaming → Self-Exclusion), by emailing [email protected] with the subject line "Self-Exclusion Request", or by contacting our live chat support team. All three channels are available 24/7 and your request will be actioned within 24 hours of receipt — usually within the hour.
Request Self-Exclusion Now
If you feel your gambling is becoming a problem, do not wait. Contact our support team immediately to initiate self-exclusion. There is no delay — your account will be locked within hours of your request.
[email protected]Recognising the Signs of Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant distress or harm to themselves, their family, or their finances. It can affect anyone, regardless of income, education, or background, and it does not always look like what you might expect.
Problem gambling often develops gradually. What begins as casual entertainment can, over time, shift into something that feels harder to control. The earlier you recognise the warning signs, the easier it is to take action and seek help. crikxs wants every player in Bangladesh to be able to identify these signs — both in themselves and in people they care about.
Common Warning Signs
The following behaviours may indicate that gambling is becoming a problem:
- Spending more money or time gambling than you originally intended.
- Feeling a strong urge or compulsion to gamble, even when you know you should stop.
- Chasing losses — continuing to play in an attempt to win back money you have already lost.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money, selling possessions, or neglecting financial obligations (such as rent, bills, or loan repayments) in order to fund gambling.
- Neglecting work, family responsibilities, or personal health as a result of gambling.
- Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
- Using gambling as a way to escape problems, stress, depression, or feelings of loneliness.
- Making repeated unsuccessful attempts to reduce or stop gambling.
Experiencing one or more of these signs does not automatically mean you have a serious problem — but it is a signal worth taking seriously. If you recognise any of these behaviours in your own gambling patterns, we encourage you to use crikxs's responsible gaming tools immediately and to consider speaking to a professional support service.
The Difference Between Gambling for Fun and Problem Gambling
Recreational gambling: you set a budget before you start, you stop when the budget is gone, you feel fine about stopping, and the activity is one of many leisure choices.
Problem gambling: the budget keeps expanding, stopping feels impossible, you feel anxious or distressed when not playing, and gambling starts crowding out other activities and relationships.
Are You Gambling Responsibly? Ask Yourself These Questions
The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to several of these questions, we encourage you to speak to our support team or one of the external resources listed in the next section.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, utility bills, or repaying a loan to a family member?
Have you ever felt the need to bet more and more money in order to get the same level of excitement from gambling?
Have you ever chased your losses — meaning you continued gambling after a loss specifically to try to win that money back?
Have you ever felt restless, irritable, or anxious when you tried to cut down on your gambling or stop altogether?
Have you ever hidden your gambling activity from your family, partner, or close friends because you were worried about their reaction?
Has gambling ever caused serious problems in your relationships, your job, your studies, or your financial situation?
Have you ever turned to gambling as a way to cope with stress, anxiety, loneliness, depression, or difficult life events?
Have you ever borrowed money or sold personal possessions in order to fund your gambling activity?
Support Resources — You Are Not Alone
Seeking help for a gambling problem is one of the bravest and most practical decisions a person can make. There is no shame in reaching out — problem gambling is a health condition, and effective support is available both through crikxs directly and through external organisations. Below you will find details of how to get help, whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh.
Contact crikxs Support
Our responsible gaming team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). You can reach us by:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: available inside your logged-in crikxs account dashboard.
When you contact us about a responsible gaming matter, your case will be handled by a trained team member — not an automated bot — and your privacy will be fully respected throughout.
What Our Support Team Can Do for You
- Activate a deposit limit, time-out, or self-exclusion on your behalf immediately.
- Review your recent account activity and provide a clear summary of your deposits, withdrawals, and net gaming outcomes.
- Provide guidance on responsible gambling resources available in Bangladesh.
- Refer you to professional counselling services if appropriate.
- Suspend promotional communications to your account at any time, upon request.
A Note on Confidentiality
All responsible gaming enquiries are handled with complete confidentiality. Information you share with our support team about your gambling habits will not be disclosed to third parties, used for marketing purposes, or shared with other players. Your welfare is our only concern when you reach out for help.
crikxs Live Support
Available 24/7 inside your account dashboard. Speak to a real trained team member about deposit limits, time-outs, self-exclusion, or any responsible gaming concern.
Live Chat — inside your accountEmail Our Responsible Gaming Team
Send us a message any time of day or night and we will respond within a few hours. Use the subject line "Responsible Gaming" for priority handling.
[email protected]External Counselling Services
If you feel you need professional psychological support beyond what our team can provide, please speak to a licensed mental health professional or counsellor in your area. General health helplines in Bangladesh can also direct you to appropriate services.
Practical Tips for Safer Gambling
Set a Budget Before You Play
Decide in advance the maximum amount in ৳ you are comfortable spending, and treat it as the cost of entertainment — not an investment you expect to recover.
Never Chase Losses
If you have reached your budget and lost, stop. The decision to continue betting to recover losses is the single most common path to serious gambling harm.
Take Regular Breaks
Step away from the screen at regular intervals. Use crikxs's session reminders to prompt you. Physical activity, meals, and social time are all good reasons to pause.
Keep It Fun
Gambling is most enjoyable when it is one of many leisure activities in your life. If it starts to feel like work, an obligation, or an escape from problems, it is time to take a break.
Play Responsibly — Enjoy crikxs at Its Best
Gambling is most rewarding when you stay in control. Explore our games, check out the latest cricket odds, or browse our FAQ — always within your personal limits.